Privacy Policy

Smash Grid
Privacy Policy

This policy explains how NexGene Games handles your information when you play Smash Grid or visit our website. We're committed to transparency and your privacy.

Effective: May 22, 2026 Product: Smash Grid (Mobile) Developer: NexGene Games
01

Information We Collect

  • Account & Authentication Data
    If you log in via Google Sign-In, we collect your authentication token and associated basic profile data — Google ID, email address, display name, and avatar.
  • Social & Gameplay Data
    Multiplayer match history, win/loss records, in-game virtual currency balances (stakes/wagers), trophy counts, and Room Codes used for playing with friends.
  • Device & App Identifiers
    Advertising ID (AAID/IDFA), device model, OS, language, IP address (to derive rough location/country), app version, and install time.
  • Usage & Events
    Level progress, session length, features used, in-app purchases, and rewards earned.
  • Ad Data
    Ad requests, impressions, clicks, rewards completion, frequency caps, and anti-fraud signals.
  • Diagnostics
    Crash logs, performance metrics, and error reports.
  • Support Communications
    Email and messages you send us about gameplay or issues.
We do not intentionally collect sensitive categories of data such as health information or precise geolocation through our game or website.
02

Why We Use Your Information

Account ManagementCreate and maintain your player profile, sync progress, and authenticate via Google.
Multiplayer & SocialFacilitate real-time matchmaking, manage virtual wagers, and display leaderboards.
Core FunctionalityRun the game, deliver rewards, balance gameplay, and prevent fraud or cheating.
Ads & MonetizationShow rewarded and interstitial ads, frequency capping, measurement, and personalization where permitted.
Analytics & ImprovementUnderstand performance, fix bugs, and improve levels and features.
Support & SafetyRespond to requests, moderate misuse, and protect our services.
ComplianceMeet legal, tax, and regulatory obligations.

Legal bases (EEA/UK/BR): consent for personalized ads/cookies, performance of a contract to provide the game, and legitimate interests for security, fraud prevention, and non-personalized analytics. You may withdraw consent at any time in settings.

03

Ads, Analytics & SDK Partners

We integrate third-party ad, multiplayer networking, and analytics SDKs to support rewarded/interstitial ads, measure performance, and detect fraud. These partners may receive device identifiers, coarse location (country/region), and interaction events to provide their services.

  • Multiplayer Networking Providers
    We process IP addresses and real-time behavioral data to keep matches synced.
  • Advertising
    Ad mediation networks, supply-side partners, and demand sources.
  • Analytics / Crash Reporting
    Analytics platforms and crash diagnostics providers.
We maintain a full list of current SDK partners and links to their policies on our website. Partner sets can change as we optimize monetization and stability.
04

Sharing of Information

We do not sell personal data for money.

We may share limited data with:

  • Service Providers / Processors
    Hosting, analytics, ads, crash reporting, and customer support.
  • Authorities / Compliance
    When required by law or to protect rights, safety, and integrity.
  • Business Transfers
    In connection with a merger, sale, or reorganization.
  • Other Players
    Your display name, avatar, trophy count, and gameplay statistics are visible to other players in multiplayer and leaderboards.

Some regions (e.g., California) define "sale" or "sharing" to include transferring identifiers for cross-context ad targeting. Where applicable, you can opt out — see Section 7.

05

International Transfers

We operate globally and may process your data outside your country of residence. Where required by applicable law, we use appropriate safeguards — such as standard contractual clauses — to protect your information during international transfers.

06

Data Retention

We retain your data only as long as necessary for the purposes described in this policy.

Up to 24 mo
Game / Ad / Analytics Events

Typically up to 24 months (shorter where feasible).

12–24 mo
Crash Logs

Retained for 12 to 24 months.

Up to 24 mo
Support Emails

Up to 24 months after the ticket is resolved.

We may retain information longer if needed for legal obligations, dispute resolution, or security purposes.

07

Your Choices & Controls

  • Cookies (Website)
    Manage via our cookie banner or your browser settings.
  • Communications
    Unsubscribe from non-essential emails via the unsubscribe link in any message.
  • Access / Deletion / Correction
    Email us to request a copy, deletion, or correction of your data.
  • Regional Opt-Outs (e.g., California)
    Request to "Do Not Sell or Share My Personal Information."
  • Account Deletion
    If your game is connected to a Google account, request deletion by emailing info@nexgene.tech.
08

Children's Privacy

Smash Grid is intended for players aged 13 and older. We do not knowingly collect personal data from children under 13 (or the higher minimum age required by your country: 13–16 in parts of the EEA/UK).

If you believe a child has provided us with personal data, please contact us immediately at info@nexgene.tech so we can delete it promptly.

09

Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object, port, or withdraw consent regarding your personal data.

Region Your Rights
EEA / UK / Switzerland / Brazil GDPR/LGPD rights including data portability, right to object to processing based on legitimate interests, access, correction, and deletion.
California (CPRA) Right to know, delete, correct, and opt out of sale/share of personal information. No discrimination for exercising rights.

Submit requests by emailing info@nexgene.tech. We will verify your request and respond within applicable timelines.

10

Security

We use technical and organizational measures to protect your data, including encryption in transit, access controls, and least-privilege practices. No system is 100% secure, but we continuously work to improve our safeguards.

11

Third-Party Links

The game and our website may contain links to third-party sites or services. Their privacy practices are governed by their own policies, and we encourage you to review them. We are not responsible for the privacy practices of third parties.

12

Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices or legal requirements. When we do, we will update the Effective Date at the top of this page and, where required, notify you within the app or on our website.

13

Contact Us

If you have questions, requests, or complaints about privacy, we're here to help.

NexGene Games

info@nexgene.tech

nexgene.tech


If you are in a region with a data protection authority, you may also have the right to lodge a complaint with that authority.